After a thirteen-year relationship, I broke up with my cable company. I really never had any problem with them other than I thought they were too expensive, but when AT&T U-Verse came along I had to switch. So far it has gone very well. The HDTV quality isn’t quite as good as Time Warner, and the download speed isn’t as good (with the cheaper internet package I bought), but everything else is WAY better. The DVR, on-screen guide, and internet upload speed, and total cost are substantially better. The funny thing is that I discovered when I canceled my cable service that Alanis Morissette¹² has apparently fallen on hard times and is now working in their customer retention department. She seemed to be personally upset by the fact that I was leaving so suddenly, she pointed out every possible flaw in AT&T’s service, tried to convince me that the problems I had with TW were temporary, that the cost could be negotiated and finally warned that I’d be back. I actually felt emotionally drained after I hung up.

¹ Older readers: replace Alanis Morissette with Glenn Close from “Fatal Attraction.”

² Younger readers: get off my lawn.